Thermador t36ib800sp ice maker not dumping ice — after cleaning ice bin

Use only checks that match the exact appliance or system and its official guide.

1. Check 1

   Check the normal refrigerator controls and confirm that ice production is enabled. If the T36IB800SP display shows an ICE status indicator, confirm it is on; do not enter a technician menu or use a sequence from a different Thermador model.

   Expected result: The ice maker is disabled or its ICE status is off, or the control is enabled and the display gives no ice-maker fault indication.

   Next step: Enable ice production using the normal T36IB800SP control if it was off. If it was already enabled, continue with the bin and arm checks; do not use a cross-model reset sequence.

   Why this matters

   Why: Thermador lists an ice maker that is not turned on as a cause of insufficient production and directs owners to the model manual for the control. The opened exact-model page identifies the T36IB800SP/13 support path but does not publish a universal service-mode reset.

2. Check 2

   Remove and reinstall the ice bin using the normal user-accessible motion. Push it fully into its guides so the rear of the bin reaches the back wall. Look only at the accessible bin edge and rear contact area for an obstruction; do not remove covers or reach into the ice-maker mechanism.

   Expected result: The bin was not fully seated, an obstruction prevents the rear contact, or the bin is fully seated and the ice maker still does not dump.

   Next step: Clear only a visible obstruction and seat the bin fully. If it is fully seated and dumping still does not occur, continue with the level-arm check and then request service rather than changing the switch or bin part.

   Why this matters

   Why: Thermador says a built-in appliance’s correctly inserted ice bin activates the ice-bin detection switch on the back wall. A bin that stops short can therefore make the appliance read the container as absent or incorrectly positioned, but the support page does not prove a failed switch when reseating does not help.

3. Check 3

   With the bin removed and the appliance otherwise untouched, inspect the visible arm that measures the ice-container level. If an ice cube is visibly wedged in the arm’s path, release only that cube with a blunt plastic tool as Thermador describes. Do not pull the arm down, bend it, unscrew it, or try to reconnect a linkage.

   Expected result: A loose cube or other visible ice blocks the arm, or the arm is free but appears loose, disconnected, immobile, or out of its normal path.

   Next step: After clearing only the visible cube, reinstall the bin and monitor normal production. If the arm remains loose or does not move normally, stop handling it and request Thermador service; do not diagnose a motor or switch from its appearance.

   Why this matters

   Why: Thermador supports removing a jammed cube from the level-measuring arm with a blunt plastic tool and specifically rejects sharp or pointed objects. It does not provide a user procedure for reconnecting, forcing, or replacing the lever arm.

4. Check 4

   After the maker is enabled, the bin is seated, and the level arm path is clear, leave the appliance on its normal control setting and observe whether new cubes form and are dumped. Record whether the freezer is cold, whether cubes are present in the mold, and whether the arm is obstructed; do not invoke service mode or repeatedly manipulate the arm.

   Expected result: Ice production resumes after the external checks, or cubes freeze but remain in the maker and automatic dumping still does not occur.

   Next step: If normal production resumes, leave the mechanism intact. If cubes freeze but do not dump, or the arm remains abnormal, arrange Thermador authorized service and provide the exact T36IB800SP model and the fact that the problem began after bin removal/reinstallation.

   Why this matters

   Why: Thermador says ice production may take about 24 hours to begin after power is switched on and up to 72 hours for full production, but it does not say that a correctly seated bin with frozen cubes should be repaired by a consumer. A continued no-dump condition after the post-cleaning checks needs model-specific diagnosis.