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Quick answer
For a Wolf CI365C/B cooktop with broken glass, do not choose a replacement by appearance, dimensions, or a listing that names glass alone. Wolf's cracked-glass guidance says the top cannot be patched and that a replacement glass top comes with the keyboard attached; the glass alone is not replaceable. First switch the cooktop off, keep people away from sharp or exposed damage, and stop using it if the crack reaches a burner area or the controls. Record the full model and serial information, then ask Wolf Factory Certified Service to identify the assembly for your exact unit. Do not infer compatibility from another CI or CT model.
Work through in order
Diagnostic checks
Use only checks that match the exact appliance or system and its official guide.
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Check 1
Switch the cooktop off and let it cool before approaching the surface. Inspect only from above for a crack, chip, pit, sharp edge, exposed area, or damage that reaches a cooking zone or the touch controls; do not press the damaged area or remove the glass.
Expected result: The glass is cracked or sharp, damage reaches a burner or the controls, the surface is only scratched or pitted, or there is smoke, sparking, an electrical odor, or exposed material.
Next step: If the damage is cracked, sharp, reaches a burner or control, or is accompanied by any electrical or heat hazard, leave the cooktop off and arrange Factory Certified Service. Do not test it with cookware.
Why this matters
Why: A crack involving a burner or control area changes this from a cosmetic selection question to a stop-use repair issue. Wolf says cracked or damaged areas touching a burner element or controls require discontinuing use; scratches cannot be repaired by polishing.
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Check 2
Verify the identity before considering a replacement: record the complete model and serial information and confirm that the appliance is the Wolf CI365C/B contemporary induction cooktop described in the official model resources. Keep the exact designation with the service request.
Expected result: The documentation confirms CI365C/B, the model marking is incomplete or different, or the proposed part is labeled for CT, another CI model, another size, or another installation configuration.
Next step: Use the complete model and serial information to ask Factory Certified Service for the correct repair assembly. Hold any listing that lacks exact model applicability; do not substitute a CT or another CI top.
Why this matters
Why: The CI365C/B model page lists model-specific guides and identifies this unit as a legacy 36-inch contemporary induction cooktop. A similar family name or matching outside dimensions does not establish control, glass, or fit compatibility.
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Check 3
Apply Wolf’s replacement rule to the listing or quote: check whether it identifies a replacement glass top with the keyboard attached, rather than offering a bare glass sheet. Do not order or install a part based only on color, dimensions, photographs, or a seller’s statement that it is universal.
Expected result: The source says the glass top includes the keyboard, the listing says glass only, or the listing does not state the exact model and assembly scope.
Next step: Reject the glass-only or unverified listing and request an exact-model assembly identification from Factory Certified Service. Do not infer that a keyboard, touch-control panel, or glass assembly fits from a nearby model.
Why this matters
Why: Wolf states that cracks and pitting cannot be patched and that the glass top must be replaced; it also says replacement glass tops come with a keyboard attached and that the glass alone cannot be replaced. A glass-only listing therefore does not satisfy the documented repair path.
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Check 4
Tell service how the damage occurred and what it touches: dropped object or external impact, damage that appeared during use, scratch or pitting, contact with a burner area, or contact with the control area. Include the model, serial, photos, and whether the appliance has been kept off.
Expected result: The damage followed an external impact, appeared during normal use, is limited to a scratch or pit, or reaches a burner or control area.
Next step: Ask Factory Certified Service to assess the repair and warranty position for the exact unit. Do not promise coverage or continue operation while waiting when the damage reaches a burner or control.
Why this matters
Why: Wolf distinguishes damage caused by use from damage caused by an external force when describing warranty coverage. The location also affects whether continued use is acceptable; a control or burner contact is a stop-use condition.
Use your observations
Decision map
Find the observation that best matches what you see, then follow the next safe action.
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PATH 01Next step
What you see
The crack or damaged area touches a burner element or the touch controls, or the surface is sharp, sparking, smoking, or exposing material.
Do this next
Do not operate or test the cooktop. Keep the area clear and arrange Factory Certified Service; if there is an active electrical or fire hazard, use the appropriate household emergency response.
Why this path and its safety boundary
Why it matters: Wolf identifies contact with a burner or controls as a reason to discontinue use. Electrical or sharp-surface signs add an immediate safety reason to keep the cooktop off.
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PATH 02Next step
What you see
A proposed part is described as bare glass, lacks the exact CI365C/B identity, or is offered as a universal replacement.
Do this next
Do not order the part. Give service the complete model and serial information and request identification of the exact replacement assembly.
Why this path and its safety boundary
Why it matters: The proposal does not match Wolf’s documented assembly rule: the replacement glass top comes with the keyboard attached, and Wolf does not support replacing the glass alone. Model-family resemblance is insufficient evidence of fit.
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PATH 03Next step
What you see
The damage is a scratch or pitting without a crack, and there is no electrical, sharp-edge, burner, or control hazard.
Do this next
Keep the surface use within the exact guide’s limits and ask Factory Certified Service whether the documented replacement assembly is available for the CI365C/B. Do not use abrasive repair products or a glass-only substitute.
Why this path and its safety boundary
Why it matters: Wolf says scratches cannot be repaired and that pitting cannot be patched, so cleaning or polishing will not restore the surface. The issue still requires an exact-model replacement decision if appearance or use is unacceptable.
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PATH 04Next step
What you see
The model and serial are confirmed, the damage description is documented, and Factory Certified Service has identified the assembly.
Do this next
Follow the service quote and installation plan. Do not disassemble the cooktop or attempt a glass and keyboard replacement as a user repair.
Why this path and its safety boundary
Why it matters: The identity and repair scope are now based on the exact appliance record rather than an assumed compatible part. Wolf’s official model resources provide the CI365C/B product and guide context, while service confirms the repair path.
Helpful context
Understand the symptom
Why the part choice is different from a normal glass repair
The CI365C/B is a Wolf contemporary induction cooktop with a black ceramic glass surface and illuminated touch controls. A crack, chip, or deep pit is a surface and control-area repair question, not a reason to buy a visually similar sheet of glass. Wolf says cracked or pitted glass cannot be patched, and its replacement top includes the keyboard attached.
What to record before contacting service
With the cooktop switched off and cool, record the complete model designation as shown on the appliance documentation, the serial information, whether the damage is a crack, chip, pit, or scratch, and whether it reaches a control or cooking-zone area. Photograph the damage for the service conversation without turning the cooktop back on. The model page provides the CI365C/B guides, but the service record and serial information are still needed to identify the exact repair assembly.
Why a CT or another CI listing is not enough
Wolf publishes separate CT and CI induction-cooktop guidance and notes that the glass patterns differ between generations. That information can help identify the product family, but it does not establish that a top from another model or installation style fits the CI365C/B. Treat a part as unconfirmed until Factory Certified Service or the exact model documentation identifies it.
When checks do not resolve it
Need a professional?
Arrange Wolf Factory Certified Service for any cracked, chipped, or pitted glass that needs replacement, especially when damage reaches a burner or control area. Provide the exact CI365C/B model and serial information, photos, the damage cause, and the proposed part listing. Do not order a bare glass sheet or open the cooktop to identify a control or glass assembly.
Common questions
FAQ
Can I replace only the glass on a Wolf CI365C/B cooktop?
Wolf says cracks and pitting cannot be patched and that replacement glass tops come with the keyboard attached. The glass alone is not the documented replacement path, so ask Factory Certified Service to identify the complete assembly for the exact unit.
Can I use a glass top from another Wolf CI or CT model?
Do not assume it fits. Wolf publishes separate CT and CI glass guidance, and the CI365C/B is a specific legacy model with its own model resources. Matching color, dimensions, or a family label is not enough; confirm the assembly through the exact model and serial record.
Is a cracked Wolf cooktop safe to keep using?
Wolf says to discontinue use when the crack or damage touches a burner element or the controls. Keep the cooktop off for sharp edges, sparking, smoke, electrical odor, exposed material, or any uncertainty, and arrange qualified service.
Read the exact guide
Official sources
- CI365C/B | Wolf Trade Resources | Specs & ManualsSub-Zero, Wolf, and Cove · Wolf CI365C/B model identity, model-specific guides, dimensions, and induction cooktop specification context.
- CI365C Quick Reference Guide - Standard InstallationSub-Zero, Wolf, and Cove · Wolf CI365C/B product features and surface/control identity in the official quick reference guide.
- Wolf Induction Cooktop GlassSub-Zero, Wolf, and Cove · Wolf CT and CI induction cooktop glass family differences and control/surface guidance.
- Wolf Cooktop and Induction Range Glass Top Cracked or DamagedSub-Zero, Wolf, and Cove · Wolf electric and induction cooktop cracked, chipped, pitted, scratched, and damaged glass guidance, replacement scope, and Factory Certified Service boundary.
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