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Quick answer
Confirm the maker is on, the water supply is open, the bin and door are positioned correctly, and the freezer is cold enough. Allow the model's stated recovery time after installation or reset. A failed test or continued no-ice condition needs service.
Before you begin
Safety first
- Do not force the tray or work on energized water/electrical connections.
Work through in order
Diagnostic checks
Use only checks that match the exact appliance or system and its official guide.
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Check 1
Confirm Ice On is enabled and inspect the bin for a full-bin state or loose jammed ice.
Expected result: The maker is off, bin is full/misseated, or loose ice blocks the ejector.
Next step: Enable/reseat/empty the bin and remove only loose accessible ice without forcing the mechanism.
Why this matters
Why: LG lists maker setting and bin conditions among no-ice causes.
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Check 2
Verify the water valve is open, the supply line is not kinked, and the freezer reaches the model recommendation.
Expected result: Water or temperature is restricted.
Next step: Correct accessible conditions and allow stabilization.
Why this matters
Why: Insufficient water or a warm freezer can prevent harvest even when the motor works.
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Check 3
Place a towel below the maker and run the model-specific test/reset, observing whether it cycles and fills.
Expected result: The maker cycles and later produces ice, or fails to cycle/fill.
Next step: Request service if the test fails or no ice returns after the required wait.
Why this matters
Why: A successful test separates an operating condition from a component/control fault.
Use your observations
Decision map
Find the observation that best matches what you see, then follow the next safe action.
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PATH 01Next step
What you see
Production resumes after enabling, supply/temperature correction, and waiting
Do this next
Monitor production.
Why this path and its safety boundary
Why it matters: A setting or stabilization condition was likely.
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PATH 02Next step
What you see
The test fails or no ice returns after correct setup
Do this next
Do not force the maker; request LG service.
Why this path and its safety boundary
Why it matters: A motor, valve, sensor, or control fault remains possible.
When checks do not resolve it
Need a professional?
Arrange service for a failed test or persistent no-ice.
Safety scope: Do not force the tray or work on energized water/electrical connections.
Common questions
FAQ
How long after installation should I wait?
LG's general guide says a newly installed unit may need up to 24 hours; follow the exact model guidance.
What if the test fails?
Do not force the tray. Request service after confirming the maker is on and water and temperature conditions are correct.
Read the exact guide
Official sources
- LG Refrigerator – Why is My Refrigerator Not Making Ice?LG USA Support · LG refrigerator ice makers
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