LG LSXS26366S/11 Not Dispensing Ice

Use only checks that match the exact appliance or system and its official guide.

1. Check 1

   Check the display for a lit padlock and unlock Control Lock using the refrigerator's labeled Lock control; then select the ice function and press the dispenser once.

   Expected result: The padlock clears and the dispenser responds, or the panel remains locked/unresponsive.

   Next step: If it remains locked or the panel is unresponsive, stop using the dispenser and arrange service. If it unlocks, continue to the bin and sound checks.

   Why this matters

   Why: LG identifies Control Lock as an operational reason an ice or water dispenser may not respond; a lock state is not evidence of a failed motor or board.

2. Check 2

   With the dispenser idle, check whether the ice bin contains usable ice; if cubes are fused into a large mass, remove the bin carefully, gently shake it to separate loose cubes, discard clumps that will not separate, clean it, let it dry completely, and reinstall it.

   Expected result: The bin is empty, or the ice becomes loose and the dispenser opening is no longer blocked.

   Next step: For an empty bin, use Action 3. For a clumped bin, test once after the dry, correctly seated bin is back in place; do not chip ice with a sharp tool.

   Why this matters

   Why: An empty bin points to ice production or water-supply work rather than an outlet blockage. LG also identifies clumped ice as a reason a full bin can fail to dispense.

3. Check 3

   If the bin is empty or only makes a few cubes, verify that the ice maker is enabled, the freezer is cold enough for production, the household water valve is fully open, and the refrigerator water hose is not kinked; if the filter has been in use for six months or longer, follow LG's filter replacement guidance for the LT800P-equipped model.

   Expected result: Ice production resumes after the supply/temperature/enable checks, or the bin remains empty despite an open supply and enabled ice maker.

   Next step: After a temperature change, monitor production for the official 24-hour check window. If the bin remains empty or the unit shows an error, request LG or qualified appliance service instead of opening the ice maker.

   Why this matters

   Why: LG lists a recently installed or too-warm freezer, a disabled ice maker, a closed valve or kinked hose, and an old filter as causes of little or no ice. These findings concern ice production and do not by themselves identify a dispenser component.

4. Check 4

   With loose ice in the bin and Control Lock off, press the ice dispenser and listen for a brief hum while confirming that both refrigerator and freezer doors close completely.

   Expected result: There is a hum and no ice falls, or there is no hum at all; the interior lights should also turn off when each door is fully closed.

   Next step: If the doors do not close or their lights stay on, correct only the external obstruction and stop if the sensor does not respond. If doors close and there is still no hum, stop disassembly and request service.

   Why this matters

   Why: A hum with ice present keeps the bin/chute branch active. No hum can mean the refrigerator believes a door is open or that the dispenser needs service; the sound alone cannot identify a motor, switch, or board.

5. Check 5

   Only after the external checks pass, perform one normal refrigerator restart by disconnecting power or switching off the circuit for at least three minutes, restore power, and retest after the controls return.

   Expected result: The dispenser works after the restart, or it remains silent/non-dispensing with ice present.

   Next step: If the symptom returns or remains, leave the unit powered only as normal and request qualified service with the exact LSXS26366S/11 model and the observations from Actions 2–4.

   Why this matters

   Why: LG presents a short power restart as a way to clear a temporary system issue when the ice-maker test control cannot be found; it is not a substitute for diagnosing a persistent dispenser fault.