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Quick answer
First decide whether the entire induction cooktop is dark or only a selected zone refuses to start. For a dark display, check the accessible breaker, plug, isolator, and installation instructions without opening the appliance. For a live display, dry and clear the touch panel, turn off the control lock or demo mode using the exact manual, then select a zone and use a flat, magnetic pan centered on it. A pan-detection problem can look like a zone that will not turn on. Perform at most one model-approved power cycle only when there is no smoke, water, arcing, heat damage, or repeated breaker trip. Stop and arrange qualified service for a recurring fault, a failed full-cooktop start, cracked glass, or any electrical warning.

Work through in order
Diagnostic checks
Use only checks that match the exact appliance or system and its official guide.
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Check 1
With all cookware removed and the surface cool, note whether the display is completely dark, the display lights but touch keys do not respond, or the main power key responds but a cooking zone does not start.
Expected result: The whole panel is dark, only touch controls are inactive, or the main panel works while one or more zones remain idle.
Next step: Use the matching branch below and record any symbol, tone, or error text. Do not start repeated cycles while the state is unclear.
Stop if: Stop for smoke, burning odor, sparks, cracked glass, water entering the controls, or an abnormal hot area.
Why this matters
Why: A dark panel shifts attention to supply or main electronics; an active panel with inactive keys suggests lock, moisture, or control state; and a zone-only failure makes selection or pan detection important.
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Check 2
From a dry, safe position, inspect only the accessible plug, cord, outlet or isolator, and household breaker status against the cooktop installation instructions; do not remove covers, probe conductors, or alter the circuit.
Expected result: The breaker is open, the plug or outlet is hot or damaged, the appliance was recently installed, or the accessible supply looks normal.
Next step: If a breaker is open or any connection warning is visible, do not repeatedly reset it; keep the cooktop out of use and arrange qualified electrical inspection. If the supply looks normal and the display is dark, arrange appliance service.
Stop if: Stop for exposed conductors, smoke, arcing, a hot or melted plug, water at the connection, or repeated breaker trips.
Why this matters
Why: A supply or connection issue can leave the cooktop dark or partially responsive; a normal exterior cannot rule out an internal supply or electronics fault.
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Check 3
Check for a lock, pause, demo, or wet-panel indicator; with the cooktop Off and cool, remove objects and wipe the touch surface dry, then follow the exact model manual's unlock or mode procedure once.
Expected result: A lock or special mode is displayed, the panel is wet or covered, the power key responds after cleaning, or the same control fault remains.
Next step: Select the main power key and one zone once after the panel is clear. If the control remains inactive or the fault returns, stop using the cooktop and arrange qualified service.
Stop if: Stop for liquid entering a panel edge, a cracked touch surface, smoke, an arc, or a control that activates without being touched.
Why this matters
Why: A lock or a wet/covered touch panel can prevent the cooking areas from starting; a persistent control fault after the manual procedure points toward service.
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Check 4
Select the intended cooking zone, place one dry, flat, induction-compatible pan centered over its markings, and check the pan base with a magnet while the cooktop is off; do not use a pan that is damaged or empty for a high-power trial.
Expected result: The zone recognizes the pan and shows a power level, the level flashes or no-pan symbol remains, or the pan is not magnetic, too small, warped, or off-center.
Next step: Use the zone that best matches the pan base and follow the model's minimum-size guidance. If the same zone will not start with a second known-compatible pan while another zone works, stop using that zone and arrange service.
Stop if: Stop for a pan bonded to the glass, cracked glass, smoke, uncontrolled heating, arcing, or a surface too hot to handle safely.
Why this matters
Why: Induction cookware detection can prevent a zone from starting even when the main cooktop is working; stable zone controls with a cold compatible pan make a zone or electronics issue more likely.
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Check 5
Record the complete symbol or error text and compare it with the exact owner manual; do not apply another brand's error table or assume a generic code has the same meaning.
Expected result: The manual identifies a lock, demo mode, wet panel, incorrect supply, overheat, automatic time limit, or a fault that returns after the manual's permitted step.
Next step: Carry out only the manual's low-risk external action. If the message returns, remains unexplained, or the display is abnormal, stop and arrange qualified service.
Stop if: Stop for a supply warning, repeated overheat, smoke, visible damage, arcing, or any instruction that would require opening the appliance.
Why this matters
Why: Some messages identify a user setting or protective state, while a recurring fault or supply message needs model-specific service rather than repeated resets.
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Check 6
Only when there is no hazard, no repeated breaker trip, and the model manual permits it, perform one complete power cycle using the designated breaker or accessible disconnect; observe the panel once after power returns and do not repeat the cycle if the fault returns.
Expected result: The cooktop starts normally after one power cycle, remains dark, shows the same error, or trips the protective device again.
Next step: If the fault returns or the breaker opens, leave the cooktop out of use and arrange qualified electrical or appliance service. Provide the model, display state, zone behavior, and pan result.
Stop if: Stop immediately for smoke, burning odor, arcing, a hot connection, cracked glass, water near electrics, or another breaker trip.
Why this matters
Why: A one-time reset can clear a transient control state, but a persistent error, dark panel, or renewed trip indicates a supply or appliance fault that a reset cannot repair.
Use your observations
Decision map
Find the observation that best matches what you see, then follow the next safe action.
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PATH 01Next step
What you see
The whole display is dark and no touch key responds.
Do this next
If supply is present but the panel remains dark, arrange qualified appliance service; if a breaker trips, arrange electrical inspection and do not keep resetting it.
Why this path and its safety boundary
Why it matters: Check only the accessible supply and breaker status. A normal-looking connection does not justify opening the cooktop.
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PATH 02Next step
What you see
A lock, pause, demo, or wet-panel indication is present.
Do this next
If the control remains unavailable or the symbol returns, stop using the cooktop and arrange service.
Why this path and its safety boundary
Why it matters: Clear the panel and use the exact model manual's control procedure once.
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PATH 03Next step
What you see
The main panel works but one zone does not start, while the display flashes or shows no-pan behavior.
Do this next
If two known-compatible pans fail on the same zone, leave that zone Off and arrange appliance service.
Why this path and its safety boundary
Why it matters: Use a flat magnetic pan of suitable size centered on the selected zone and confirm the zone selection.
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PATH 04Next step
What you see
A zone starts alone but loses output or fails to start when several zones or boost functions are selected.
Do this next
If a zone remains inactive by itself, document the result and arrange service rather than changing the installation supply.
Why this path and its safety boundary
Why it matters: Follow the model's power-management limits and use an allowed combination or lower setting.
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PATH 05Next step
What you see
The cooktop shut down after high heat or displays an overheat or hot-electronics warning.
Do this next
If the warning returns or the cooktop will not start after cooling, stop use and arrange qualified service.
Why this path and its safety boundary
Why it matters: Turn the zone Off, move cookware away from the control area when safe, allow the unit to cool, and check only the manual's ventilation clearance.
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PATH 06Next step
What you see
There is smoke, burning odor, arcing, cracked glass, water at the connection, a hot plug, or a repeated breaker trip.
Do this next
Use the local emergency route for an active fire or immediate danger, and arrange qualified electrical or appliance inspection.
Why this path and its safety boundary
Why it matters: Stop using the cooktop and keep clear of the hazard. Do not reset repeatedly, bypass protection, or open the appliance.
Helpful context
Understand the symptom
Separate a dead cooktop from a dead cooking zone
If the display and touch controls are completely dark, start with the accessible supply and breaker path. If the display works but one zone will not start, the pan, zone selection, control lock, or pan-detection state is more informative than the household supply. Do not introduce gas-ignition checks: this page is for an induction cooktop.
Why a pan can seem to prevent startup
An induction zone only begins its normal cycle after it detects suitable cookware. A magnetic base, suitable diameter, full contact, and correct centering all matter. A flashing level or no heat on one zone can therefore be a detection issue, while no display anywhere points to power, controls, or electronics.
Safety boundary
Stop conditions
- Stop immediately for smoke, burning odor, visible arcing, a hot or melted plug, exposed conductors, water at an electrical connection, or a repeated breaker trip.
- Stop for cracked or shattered glass, uncontrolled heating, a control that activates by itself, or cookware bonded to the surface.
- Do not open the cooktop, remove the glass, probe wiring, alter the circuit, bypass protection, or repeat a reset after the fault returns.
- Stop if the model manual is unavailable and the next step would require guessing at a lock, error, wiring, or installation procedure.
- Stop ordinary troubleshooting when the full panel remains dark or a zone fails with a known-compatible pan; arrange qualified service.
Only after diagnosis
Potential parts
- induction control or power module
Consider this category only after qualified diagnosis confirms an internal electronics fault rather than a lock, pan, supply, or control-panel issue.
Confirm the exact model and approved manufacturer service information before selecting a component. - induction cooking-zone coil
Consider this category only when a qualified technician identifies one zone's coil or its circuit as the failed section.
Do not infer fit from the visible zone diameter; use the full model information. - touch control panel
Consider this category only when the panel remains unresponsive after safe cleaning and the exact model diagnosis points to the control surface.
Use model-specific service data and keep all liquid away from the panel and electrical parts.
When checks do not resolve it
Need a professional?
Arrange qualified appliance service when the main display stays dark after the accessible supply check, a zone will not start with a known-compatible centered pan, an error returns, or overheat protection repeats. Arrange qualified electrical inspection for a breaker trip, hot or damaged connection, or supply concern. Use the local emergency route for smoke, fire, or active arcing.
Have this ready
- model and installation information
- whether the display is dark
- affected zone or all-zone pattern
- lock or error symbol
- pan compatibility and placement result
- breaker, heat, water, smoke, or arc observations
Common questions
FAQ
Why is my induction cooktop completely dark?
Check the accessible plug, isolator, and breaker status against the installation instructions. If the connection appears normal but the display stays dark, arrange qualified appliance service rather than opening the cooktop.
Why does the cooktop turn on but the zone will not start?
Confirm the selected zone, then use one flat, magnetic pan of suitable size centered on that zone. A no-pan or flashing-level indicator often means the pan is not detected; if two compatible pans fail on one zone, arrange service.
Can a control lock make an induction cooktop seem dead?
Yes. A control lock can prevent cooking areas from starting, and a wet or covered touch panel can also block commands. Clear the panel and use only the exact model manual's unlock procedure.
Is it safe to reset an induction cooktop?
Only perform one model-approved power cycle when there is no smoke, water, arcing, heat damage, or repeated breaker trip. If the fault returns or the breaker opens, stop and arrange qualified service.
When should I stop using an induction cooktop?
Stop for cracked glass, smoke, burning odor, arcing, uncontrolled heating, water at an electrical connection, a hot or damaged cord, or a breaker trip. Do not open the appliance or alter its circuit.
Read the exact guide
Official sources
- Not Operating Correctly - Induction Cooktop - Product HelpWhirlpool · Induction lock, power sharing, pan detection, ventilation, reset, and self-shutoff examples
- Appliance and Electrical Fire SafetyU.S. Fire Administration · Major-appliance cord, outlet, direct connection, and electrical fire safety
- Register yourBosch Home Appliances · Manufacturer manual example of induction power management and automatic zone output reduction
- Lock - Electric and Induction Cooktop - Product HelpWhirlpool · Electric and induction control-lock behavior and one-time model-directed power reset
- Bosch Induction Cooktop Error CodesBosch Home Appliances · Induction lock, wet panel, demo, supply, overheat, and recurring fault examples
- Electric Range & Cooktop - Induction Burners Not Working or Flashing Power LevelGE Appliances · Induction burner pan type, size, centering, flat contact, power, and control checks
- Bosch Induction Cooktop TroubleshootingBosch Home Appliances · Manufacturer guidance on induction cooktop power, controls, cookware detection, heating, and overheat behavior
- Controls Not Responding - Induction - Product HelpWhirlpool · Induction touch-control lock, key response, and surface cleanliness
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