Breville b900 toaster oven not functioning — damaged during shipping

Use only checks that match the exact appliance or system and its official guide.

1. Check 1

   Unplug the BOV900 and inspect the package evidence and accessible appliance surfaces: shipping box, padding, housing, door, display, controls, plug, and power cord. Do not remove covers.

   Expected result: There may be a dent, crack, loose control, damaged cord or plug, display damage, a door that does not sit correctly, or no visible damage.

   Next step: Photograph the condition, retain packaging and purchase evidence, and contact Breville or the seller before attempting repair. Continue to a basic outlet check only when the oven is intact and dry.

   Why this matters

   Why: Visible transport damage or a malfunction after a drop is a stop condition under the model safety guidance. No visible damage leaves the external supply check available but does not prove that internal electronics are safe.

2. Check 2

   If the oven appears intact, confirm the plug is securely seated and try a suitable independent or different outlet. Check the relevant circuit breaker once, without opening the oven or bypassing grounding.

   Expected result: The outlet may be dead, the oven may power on, the breaker may be tripped, or protection may trip again.

   Next step: Stop if the breaker trips again, the plug or cord heats, or there is smoke, smell, or sparking. If the supply is normal and the oven remains dead, arrange authorized service.

   Why this matters

   Why: A failed outlet or single tripped breaker keeps the supply path open. A repeat trip points to an electrical safety issue. A normal supply with a dead oven leaves an appliance-side fault possible but does not identify a PCB.

3. Check 3

   If only the LCD backlight appears off and there is no damage or hazard, press START/STOP or turn a control once to check whether the oven is in standby.

   Expected result: The LCD may re-illuminate and controls may respond, or the screen and oven may remain unresponsive.

   Next step: Use the oven only if it responds normally and has no damage or abnormal behavior. Otherwise unplug it and contact support; do not remove the control panel.

   Why this matters

   Why: A response supports the manual's standby explanation. No response, a damaged display, or a unit that was dropped keeps a malfunction or transport-damage path open.

4. Check 4

   Record the failure pattern without attempting a PCB test: whether the display is blank, whether controls respond, whether heating or fan functions are affected, and whether the problem began immediately after delivery or after use.

   Expected result: The oven may be completely dead, partially responsive, or powered but unable to perform one or more functions.

   Next step: Send the pattern, model and serial details, photos, and proof of purchase through Breville's support or the seller's damage route. Keep the oven unplugged if it is damaged or malfunctioning.

   Why this matters

   Why: This timing and symptom split helps support choose a transport claim, return, or service assessment. It cannot establish that the PCB is the failed part.

5. Check 5

   Use authorized service for any internal diagnosis or repair, including a suspected broken PCB, loose internal connector, fuse, control board, or heat-damaged wiring.

   Expected result: Support or an authorized technician may determine that the oven needs inspection, repair, replacement, or return handling.

   Next step: Do not open, bypass, solder, or replace the PCB yourself. Follow the support or warranty instructions and use the prescribed return or shipping process if one is provided.

   Why this matters

   Why: The internal cause and the appropriate remedy depend on inspection and purchase or transport circumstances. A board replacement cannot be selected safely from the symptom alone.