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The LG LRSOS2706S uses dual ice-making functions: the door dispenser supplies conventional cubed or crushed ice, while Craft Ice is a separate ice-making function. Craft Ice working shows that some cooling and ice production remain available, but it does not prove that the in-door maker's cold-air path, control state, bin sensing, fill path, or mechanism is working. Confirm the complete model suffix and local-market manual, then check the in-door ice setting or lock, freezer cooling and recent installation or power history, the bin and visible sensing area, and the accessible water supply and filter. Use a test or reset only when the exact LRSOS2706S manual provides it. Stop for a leak, exposed wiring, burning odor, abnormal heat, or a freezer that is not safely cold; no-fill or no-movement results need qualified service rather than a guessed part.
Before you begin
Safety first
- Do not open the cabinet, remove the in-door ice-maker assembly, access internal wiring, disconnect water tubing, bypass a sensor or lock, jumper terminals, test live voltage, or thaw an internal line with heat. Keep the refrigerator out of service for a leak, sparking, burning odor, abnormal heat, or unsafe freezer temperature.

Work through in order
Diagnostic checks
Use only checks that match the exact appliance or system and its official guide.
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Check 1
Read the nameplate and display, record the complete LRSOS2706S suffix and country or market, and confirm that the missing output is conventional ice from the door while Craft Ice still works. From ordinary access, confirm the in-door ice function is enabled and the panel is not locked.
Expected result: The suffix or market differs from the opened LG page, the door-ice function is off or locked, a warning is displayed, or only Craft Ice is producing ice.
Next step: Use the matching regional manual for the control state; if the control will not respond or the identity cannot be matched, arrange local qualified service.
Stop if: Do not remove the control panel, bypass a lock, jumper a sensor, or improvise a reset.
Why this matters
Why: A market mismatch makes a generic reset unreliable. An off or locked function can pause production without proving a failed valve or ice-maker assembly. Working Craft Ice narrows the symptom to the dual-ice system but does not establish whether water paths are shared.
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Check 2
Check freezer cooling from ordinary access: compare other frozen food, look for visibly blocked vents or a gasket that is not closing, and note recent installation, restart, power interruption, room heat, or unusually frequent door openings.
Expected result: Other frozen food is soft, the freezer is warmer than usual, a visible vent or gasket is obstructed, or the symptom followed installation or an outage; alternatively the freezer is stable and cold.
Next step: Follow the exact manual's temperature and stabilization guidance, protect food that is not safely frozen, and arrange service if cooling does not return or ice does not resume.
Stop if: Do not open the sealed cooling system or keep perishable food in an unsafe freezer.
Why this matters
Why: A broader cooling or stabilization problem can prevent the in-door maker from reaching its cycle condition even while Craft Ice occasionally operates. A cold stable freezer makes an in-door path issue more plausible but does not identify a part.
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Check 3
With the in-door maker stopped, inspect the conventional ice bin, chute, and visible sensing or transfer area from ordinary access. Look for a full or clumped bin or an accessible obstruction, using the exact manual for bin removal.
Expected result: The bin is full or clumped, ice blocks sensing or transfer, the chute is obstructed, or the in-door area is empty and unobstructed.
Next step: Use only the model-authorized loose-ice and bin procedure, then allow a normal cycle; arrange service if the tray or sensing area jams or will not move normally.
Stop if: Do not pry cubes, pull a feeler arm, rotate a tray, use tools on a sensor, or reach into a moving mechanism.
Why this matters
Why: Clumping or a blocked sensing or transfer area can pause production or make a working cycle appear to produce no usable ice. An empty unobstructed area shifts attention toward cooling, water delivery, or the maker mechanism, without identifying one failed component.
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Check 4
Check only the accessible water supply: verify the normally installed valve is open, inspect visible tubing for a kink or leak without moving the refrigerator or loosening a connection, and check filter status. If water dispensing is available, record whether flow is normal without assuming it proves the in-door fill path.
Expected result: Water flow is weak or absent, the filter is restricted or due, the accessible valve is not fully open, a kink or leak is visible, or dispenser flow is normal while the in-door mold remains empty.
Next step: Restore only an accessible normally operating valve and use the exact filter procedure; if flow is normal but door ice remains absent, arrange service for the in-door fill path and controls.
Stop if: Do not disconnect tubing, force a valve, apply heat to an internal line, or operate with water leaking behind the refrigerator.
Why this matters
Why: A total supply or filter problem can affect ice, but normal dispenser flow does not rule out an in-door fill or control issue. Craft Ice and dispenser observations must be combined; they do not justify naming a valve or module.
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Check 5
Only after the safe checks, consult the exact regional manual for a normal in-door ice-maker test or reset, if one is provided. Keep hands clear and record whether the maker moves, fills, and transfers ice.
Expected result: The authorized test completes with water, the tray or motor moves without water, there is no movement, a warning remains, or the test produces abnormal heat, noise, leaking, or movement.
Next step: Stop and provide the model, suffix, market, and observed sequence to qualified service for no-fill, no-movement, persistent warning, leak, overfill, or repeated transfer failure.
Stop if: Do not jumper terminals, measure live voltage, bypass sensors, remove the maker, touch the tray during a cycle, or repeat a hot or abnormal test.
Why this matters
Why: Movement with water shifts attention to timing, bin, cooling, or transfer. Movement without water points toward water delivery. No movement or a persistent warning makes a maker, motor, or control fault more plausible, but does not establish a specific replacement part.
Use your observations
Decision map
Find the observation that best matches what you see, then follow the next safe action.
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PATH 01Next step
What you see
Craft Ice and the water dispenser work, but the LRSOS2706S in-door bin stays empty after the control, cooling, bin, and visible supply checks are normal.
Do this next
Use only the exact regional manual's in-door test if present; otherwise arrange qualified LG service and request diagnosis of the in-door path before approving a part.
Why this path and its safety boundary
Why it matters: An in-door-specific cooling or airflow, sensing, fill, or mechanism issue is more likely than a whole-refrigerator loss of water or cooling. The dual-maker design changes the diagnostic branch but does not identify one part.
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PATH 02Next step
What you see
The door-ice function is off or locked, the bin is clumped, or cubes block the sensing or transfer area, with no leak or electrical warning.
Do this next
Correct only the model-authorized control or loose-ice/bin condition and allow a normal cycle. Arrange service if the obstruction returns or the control will not respond.
Why this path and its safety boundary
Why it matters: The maker may be paused or unable to transfer cubes; a failed inlet valve or assembly is not established.
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PATH 03Next step
What you see
The dispenser is weak, the accessible valve is partly closed, the filter is restricted, or a visible supply kink exists, even if Craft Ice is making limited ice.
Do this next
Use the exact model filter or valve guidance and monitor normally. If flow remains weak, a leak appears, or the door maker remains empty, obtain service without disconnecting tubing.
Why this path and its safety boundary
Why it matters: An accessible supply or filter restriction is plausible, but partial function does not prove both makers use the same internal route or rule out an in-door fill problem.
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PATH 04Next step
What you see
The freezer is warm, other frozen food is soft, or the failure followed installation, a power interruption, or sustained hot-room conditions.
Do this next
Protect food, follow exact manual stabilization guidance, and arrange refrigerator service if safe cooling does not return.
Why this path and its safety boundary
Why it matters: A broader cooling or stabilization issue is more likely than an isolated door ice-maker failure. The Caribbean condition is context for heat and power history, not a code or component diagnosis.
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PATH 05Next step
What you see
Water is behind the refrigerator, wiring is exposed, there is sparking, a burning odor, abnormal heat, a persistent electrical warning, or the freezer is not safely cold.
Do this next
Stop using the affected function; if safe from the front, disconnect power and close the accessible water valve, then obtain prompt qualified service. Do not move the refrigerator or open panels.
Why this path and its safety boundary
Why it matters: This has crossed from an ordinary ice check into a leak, electrical, fire, or food-safety risk.
Helpful context
Understand the symptom
Why working Craft Ice matters
LG describes this product family as having dual ice makers: conventional ice is dispensed from the door and Craft Ice is produced by another function. Treat working Craft Ice as evidence that some refrigerator functions remain active, not as proof that the door maker has the required cold airflow, control state, sensing, water fill, or transfer movement. A Caribbean location is useful context for room heat, door openings, power interruptions, and service availability, but it is not a diagnosis.
Keep the model and market boundary
The opened LG support page identifies the US model as LRSOS2706S.ASTCNA0 and provides manuals and service access. Its warranty information is US-specific. Match the nameplate suffix and market before using any button sequence, filter procedure, test, or parts lookup; do not transfer a Craft Ice-only sequence to the in-door maker.
When checks do not resolve it
Need a professional?
Call qualified LG appliance service for no movement or no fill from the exact model procedure, a persistent warning, repeated jamming or overfill, an empty in-door maker after normal cooling and supply checks, or any situation requiring a cover or part removal. In the Caribbean, confirm that the provider services the exact market suffix before approving a replacement.
Safety scope: Do not open the cabinet, remove the in-door ice-maker assembly, access internal wiring, disconnect water tubing, bypass a sensor or lock, jumper terminals, test live voltage, or thaw an internal line with heat. Keep the refrigerator out of service for a leak, sparking, burning odor, abnormal heat, or unsafe freezer temperature.
Have this ready
- Provide complete model and serial, country or market, purchase and installation date, recent outage or restart, freezer and dispenser observations, filter history, photos of the bin or visible obstruction, and the fact that Craft Ice works while conventional door ice does not.
Common questions
FAQ
If Craft Ice works, does that prove the LRSOS2706S door ice maker is good?
No. LG distinguishes conventional door ice from Craft Ice. Working Craft Ice narrows the problem but does not prove the door maker's cold-air path, sensing, fill, or mechanism.
Does normal door water prove the water line is not the problem?
No. It makes a total supply failure less likely, but it does not establish the installed model's in-door fill route. Check only the accessible valve, visible tubing, and exact filter procedure; leave internal fill diagnosis to service.
Where is the reset or test button?
Do not use a generic sequence or a location copied from a Craft Ice guide or another LG refrigerator. Use the manual matched to the complete LRSOS2706S suffix and market; if it provides no ordinary-access procedure, request service.
Can the Caribbean climate be the cause?
Room heat, door opening, food loading, temperature settings, and power interruptions can affect ice results, according to LG. They are context only and cannot identify a failed in-door component without observing cooling, supply, and maker behavior.
Read the exact guide
Official sources
- What can I do when no ice comes from the Craft Ice Maker or when ice is not made properly?LG Electronics USA · Used only for installation, power interruption, and environment caveats; its Craft Ice button sequence is not transferred to the in-door maker.
- LG Craft Ice Refrigerator with Dual Ice MakersLG Electronics USA · Dual-ice product description used to distinguish conventional door ice from Craft Ice; not a model-specific repair procedure.
- LRSOS2706_ LG Builder Spec SheetLG Electronics USA · Exact LRSOS2706_ family hardware/features; confirm suffix and market before applying details.
- LG LRSOS2706S.ASTCNA0 Product SupportLG Electronics USA · Exact LG USA support identity, manuals, parts, service access, and US warranty scope; confirm regional applicability from the installed nameplate.
- LG LRSOS2706S in Door Ice Maker not working. Craft Ice maker is workingReddit r/appliancerepair · Exact-model community report used as an unresolved symptom example, not manufacturer confirmation or a repair outcome.
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