Bosch wtw87564au dryer not turning freely — new dryer

Use only checks that match the exact appliance or system and its official guide.

1. Check 1

   Confirm the rating-plate identity and new-installation state without moving the appliance: verify WTW87564AU and any complete suffix, remove only clearly accessible packaging or supplied accessories from the empty drum, and look for visible transit damage.

   Expected result: The rating plate matches WTW87564AU and the drum is clear; packaging or an accessory remains; or the cabinet, door, seal, or drum opening shows transit damage.

   Next step: Do not operate a damaged or incomplete installation. Photograph the condition and contact the retailer, installer, Bosch, or a qualified service provider for the next safe step.

   Why this matters

   Why: Bosch's exact manual requires removal of packaging and supplied accessories and says not to connect an appliance damaged in transit. A new-installation problem is more actionable than guessing an internal drive part from hand feel.

2. Check 2

   Disconnect the dryer from power, wait until the drum is completely stopped and cool, and inspect only the visible drum opening, door seal, and visible paddles for loose laundry or an accessible piece of packaging; do not force the drum, reach into hidden gaps, or remove a panel.

   Expected result: A loose item is visibly accessible; nothing is visible but the previously observed resistance was smooth; or there is an abrupt stop, scrape, grind, or visible deformation.

   Next step: Remove only a loose, plainly accessible item with the appliance disconnected. For a hard stop, scrape, deformation, or anything that cannot be removed without force, keep the dryer disconnected and arrange service; do not dismantle it.

   Why this matters

   Why: A visible obstruction can explain a new installation concern, while a hard spot or scraping behind the drum is not distinguished by Bosch's hand-feel guidance and may involve an internal drive or drum-area fault. The manual warns to wait for a complete stop before reaching inside and reserves repairs for trained specialists.

3. Check 3

   From outside, check that the dryer stands firmly on a clean, even, solid surface and is not visibly pressed against a wall or another appliance; do not pull, tilt, stack-adjust, or turn the feet as a hand-rotation test.

   Expected result: All feet appear stable and the cabinet is clear; the dryer is visibly rocking or contacting another surface; or the unit has been recently transported or stacked.

   Next step: Leave a visibly unstable, damaged, or incorrectly stacked dryer out of service and have the installation corrected by the installer or a qualified technician. Do not move a heavy appliance alone.

   Why this matters

   Why: Bosch links vibration and noise reduction to correct leveling and requires an appropriate manufacturer connection kit for stacking. Installation movement or contact can create a false impression of a mechanical problem, but it cannot explain a hard internal stop by itself.

4. Check 4

   Do not start a powered cycle just to test the hand-turn concern. If the dryer has already been used, record whether the drum actually tumbled, stopped immediately, scraped, or produced an odor, smoke, unusual heat, or a breaker trip.

   Expected result: The dryer has already completed a normal cycle; it ran but stopped or scraped; the drum did not tumble; or a heat, odor, smoke, electrical, or breaker symptom occurred.

   Next step: Do not repeat the test. Leave the dryer disconnected for a non-tumbling, scraping, overheating, smoking, burning-smell, or breaker-tripping condition and contact Bosch or a qualified technician.

   Why this matters

   Why: A normal prior cycle makes hand feel alone less decisive, while failure to tumble or a harsh or hazardous symptom needs service. The exact manual does not authorize a live cabinet or drive test, and it identifies trained repair staff as the repair boundary.

5. Check 5

   Prepare the exact E-Nr./model suffix, FD or production details if shown, delivery or transport history, installation condition, visible findings, and any already observed powered behavior for service.

   Expected result: The concern is limited to an unexplained hand feel; the drum has a hard stop or scrape; or the dryer has an actual no-tumble or safety symptom.

   Next step: Keep the new dryer out of service when the drum binds, scrapes, will not tumble, or shows a hazard, and submit the evidence through Bosch support or the installer/warranty channel.

   Why this matters

   Why: Bosch asks for the product number and production number when contacting Customer Service, and its model-specific service assistant provides a drum-not-turning problem route. These details let service distinguish an installation or delivery issue from an internal repair without the user opening the machine.