Samsung cooktop displays an error code: What to Check and What to Do Next

Use only checks that match the exact appliance or system and its official guide.

1. Check 1

   From a safe position, check whether the cooktop has smoke, sparks, crackling, a burning smell, abnormal heat, a cracked surface, exposed wiring, an unresponsive active burner, or a pan that is overheating. Do not touch the surface or move cookware across an active or hot zone to investigate the code.

   Expected result: The cooktop is off or behaving normally with only a code; or smoke, heat, odor, sparks, damage, or uncontrolled heating is present.

   Next step: For smoke, fire, or active arcing, leave and contact emergency help from a safe location. Otherwise turn the cooktop off using its normal control if safe, keep people clear, and arrange qualified appliance or electrical service; do not restart it to reproduce the code.

   Stop if: Stop immediately for smoke, fire, sparks, crackling, burning odor, a hot or cracked surface, exposed conductors, an active burner that will not stop, or any need to touch a hot pan or surface.

   Why this matters

   Why: A code that appears with a safe, inactive cooktop can be identified through the model guide. Smoke, fire, arcing, abnormal heat, cracked glass, or a burner that cannot be turned off is an immediate burn, fire, or electrical hazard.

2. Check 2

   From a safely visible label, paperwork, or the support app, record the full model number, cooktop type, country or market, exact display characters, which element or control was active, and whether the code appeared during startup, cooking, cleaning, or self-test. Do not remove trim or lift the cooktop to find a label.

   Expected result: The code matches a model-specific Samsung guide; only a generic or regional code list is available; the code appears only during self-test; or the code is unclear or incomplete.

   Next step: Use the exact model's manual or Samsung support page to interpret the code. If the identity or code is uncertain, photograph the display and arrange support; do not test alternate burners or settings to force a clearer code.

   Stop if: Stop if identification requires moving the appliance, touching a hot surface, opening a panel, or entering an energized area.

   Why this matters

   Why: Model, market, cooktop type, and operating context determine whether a code is an information notice, cookware detection, a control condition, or a fault requiring service. An unclear code should not be guessed from a similar-looking character.

3. Check 3

   If the model guide points to a touch or cookware condition, wait until the surface is safe and inspect without touching hot glass: clear water, grease, debris, and objects from the control area; for induction, confirm the pan is centered, appropriately sized, and magnetic. Do not pick up a hot pan or scrape the panel with a sharp tool.

   Expected result: The touch area is wet or obstructed; the induction pan is absent, too small, misplaced, or nonmagnetic; the panel and cookware match the manual; or the cooktop type is not induction.

   Next step: Allow the surface and controls to dry naturally, remove only safe room-temperature obstructions, or use the model-specified cookware. If the code remains or returns with a clear panel and correct pan, stop and request service; do not bypass detection.

   Stop if: Stop for a hot surface, spilled liquid entering controls, a cracked panel, a pan that cannot be moved safely, or any need to open the cooktop or probe controls.

   Why this matters

   Why: Samsung identifies a wet or obstructed touch panel as a possible stuck-button condition and incompatible or absent cookware as an induction pan-detection condition. A clear panel and suitable pan make a recurring code more likely to be a control, sensor, communication, or electrical fault.

4. Check 4

   Only when the cooktop is off, cool enough to approach, dry, and free of an active hazard, follow the exact model guide for one normal restart using the Power control. If the guide explicitly directs a power disconnect, have a qualified person perform the electrical isolation; do not repeatedly cycle a breaker or unplug a hardwired cooktop.

   Expected result: The code clears and does not return; it clears briefly and returns; it remains immediately; or the restart cannot be performed safely.

   Next step: If the code returns or remains, leave the cooktop unused and arrange qualified Samsung appliance or electrical service. Do not use a reset to bypass a sensor, communication, pan-detection, or temperature protection condition.

   Stop if: Stop for heat, moisture, smoke, sparks, repeated breaker trips, a hardwired connection, or any need to access a panel or live circuit.

   Why this matters

   Why: A code that clears and stays away can be a temporary control state. A returning or persistent code, or an unsafe restart, indicates that a reset has not addressed the underlying condition and service may be required.

5. Check 5

   Compare the code with the activity that preceded it: induction cookware detection, a wet touch panel, simultaneous burner use, self-clean or self-diagnosis, SmartThings activity, or normal cooking. Note whether every element is affected or only one, and whether the cooktop still heats or turns off normally; do not continue cooking merely to compare zones.

   Expected result: The code occurs only with a pan or touch condition; only during self-test or a special mode; on one zone; across all controls; or during ordinary cooking without an obvious trigger.

   Next step: Follow only the exact model guide for a special-mode or cookware notice. For a code during ordinary cooking, a recurring single-zone code, or an all-control failure, stop using the cooktop and arrange service.

   Stop if: Stop if the cooktop will not turn off, the display is erratic, a burner remains active, the panel is hot or wet, or comparison requires repeated heating.

   Why this matters

   Why: A context-specific information notice may have a model-defined user remedy, while an untriggered or all-zone code is more concerning for a shared control, power, sensor, or communication issue. A single-zone recurrence may indicate localized service, but it is not safe to isolate by repeated cooking.

6. Check 6

   Prepare a service record with the exact model and serial information, cooktop type, full error display, timing and operating mode, affected zone, cookware details if induction, panel condition, restart result, recent installation or power work, and any heat, odor, leak, or damage observation.

   Expected result: The code was a documented cookware or wet-panel condition and stays cleared; it returns after a safe model-approved restart; it appears during ordinary cooking or self-test; or the cause remains uncertain.

   Next step: Keep the cooktop off for a recurring or unsafe code and give the record to Samsung support or a qualified appliance technician. Do not remove the glass, replace a control board, or rewire the cooktop based on a code list.

   Stop if: End owner troubleshooting when diagnosis requires panel removal, electrical testing, sensor or control access, software or communication repair, or component replacement.

   Why this matters

   Why: A code that stays cleared after the documented user remedy is less likely to need repair, but a recurring, unexplained, or safety-related code needs model-specific diagnosis of the control, sensor, communication, power, or heating system.